Manager I, Collections and Disputes

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your role at Baxter

The Collections and Disputes Manager is responsible for overseeing the strategic execution of collection operations within the Order to Cash (O2C) process. This position involves coordinating a team of supervisors and/or experienced analysts to ensure alignment with company goals related to DSO, past due percentage, and bad debt. The Manager collaborates cross-functionally with Credit, Disputes, Cash Applications, and Sales to implement standard methodologies, optimize processes, and deliver outstanding results. The ideal candidate will bring robust leadership, analytical thinking, and business insight to improve performance and champion continuous improvement across various countries or business units!

Your team

Joining Baxter Global Business Solutions means joining a world-class team that is transforming the way we do business. At Baxter, we believe in challenging the status quo and providing global opportunities without physical constraints. Our leaders are exceptionally accessible and have a genuine curiosity about supporting the needs of employees. They are dedicated to helping you pursue meaningful development opportunities and define your career path!

What you'll be doing

• We provide strategic leadership for all areas of the O2C collections process, including setting long-term goals and driving operational execution.
• We lead and develop a team of supervisors and/or senior analysts; oversee larger and more sophisticated teams across geographies.
• We coach and empower frontline leaders to effectively manage their teams and deliver on performance metrics.
• We set and monitor critical metrics associated with collections efficiency, dispute resolution, and overdue reduction; recognize and respond to trends.
• We collaborate with senior leadership in Credit, Sales, Disputes, and Cash Apps to resolve issues, remove barriers, and agree on goals.
• We handle blocking issues and customer negotiations with a focus on strategic outcomes and long-term relationships.
• We champion continuous improvement initiatives, bringing to bear root cause analysis and process design thinking to drive balanced change.
• We develop and enforce policies, ensuring compliance with corporate guidelines and internal controls.
• We lead talent development efforts, including succession planning, career pathing, and training programs for high-performing teams.
• We ensure optimal team structure and resource allocation to support workload and business needs.
• We present operational results, risk assessments, and strategic proposals to executive stakeholders.
• We act as change leader in support of transformation initiatives within the function or broader organization.

What you'll bring

• Bachelor’s degree in Finance, Business, Accounting, or Economics. MBA or similar postgraduate degree is a plus.
• 6+ years of dynamic experience in Accounts Receivable, with at least 4 years in a leadership role managing leaders or large teams.
• English C1 or higher is a must.
• Consistent track record in reducing overdue balances and improving DSO.
• Experience in SAP, JDE, or GetPaid preferred.
• Experience in multi-country or regional operations is strongly preferred.
• Background in process improvement initiatives such as Lean Six Sigma is a plus.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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