Business Support Analyst
Services / Business Support
401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, India
Are you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a killer product ,
a huge global community , as well as a fun and exciting work environment .
Survival Guide
Users of the Product
7,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
What do we look for?
As a Business Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.
Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo.
Business Knowledge
Technical Skills
Autonomy
Variability of the Job
Quality of Product / Tools
Help customers with their use of Odoo Business Apps
Solve functional problems through chat, email and call by investigating
Engage with our visitors and leads (Livechat)
Ensure customers' satisfaction
Improve customers's experience with the usage of Odoo
Contribute to the improvement of our product
Side projects (recruit and onboard new colleagues on the support team, give support training, ...)
1+ years of experience in a IT softwares functional support.
Bachelors or Masters degree
IT & Business Affinity
Customer oriented
Autonomous and fast learner
Fluent in English
Solution minded
Good knowledge of business processes
Technical knowledge (XML, Python, JS)
Why should you say 'YES' to this job?
2 weeks of intensive functional training with final certification
You will contribute to the improvement of our software Odoo by escalating good feedback
You will be delivering the best support experience to clients they have never had before!
None of your work days will be the same, guarantee!
The Odoo culture
Building a company we love.
READ
Who is your manager?
Being a team leader at Odoo.
READ
The founder’s story
From 1 to 250 employees in 5 years.
READ
What do we offer?
Compensation & Perks
A full-time position
with an attractive salary package.
Paid leaves
5 Days working week, 24 paid leaves and public holidays as per the IT Industry
Prime location
Work at the best location with easy transportation connectivity
Training
8 hrs of training every month to stay updated with the product and technology
Eat & Drink
Tea, coffee and snacks
provided all day.
Sponsored Events
Team outing, team lunch, festive celebrations and lots of team building activities
Exchange Program
Apply to a similar position
in a subsidiary of Odoo.
Our offices
Sneak Peek at our Work Place Culture
Odoo Experience on YouTube
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
Watch now
Apply on OpenERP’s careers page