Are you passionate about the automotive industry and ready to accelerate your career?
Are you fluent in Dutch with a strong command of English? Do you thrive on solving complex problems and delivering top-tier support?
We are looking for a proactive Customer Support Specialist with strong troubleshooting skills to join a fast-growing leader in the automotive auction sector. If you enjoy diagnosing issues, finding sharp solutions, and want a role with real opportunities for professional growth, this is the perfect next step for you.
key responsibilities
Your role
- managing incoming claims submitted by customers who have purchased vehicles internationally;
- assessing claims submitted by individual buyers for eligibility, using internal resources and evidence provided by buyers;
- monitoring open claims that require additional information to reach a resolution (such as missing details from buyers or supplementary information from the selling country);
- overseeing cases scheduled for closure that involve payment to the buyer or necessitate final settlement;
- furnishing comprehensive responses to buyers regarding case resolutions, based on evidence and internal evaluations performed during the claims assessment;
- communication with buyers will primarily occur via email;
- ensuring all aforementioned tasks are executed and monitored in a prompt manner, upholding commitments and deadlines.
skills
Your skills
- high school diploma (mandatory);
- call center experience (mandatory);
- fluent level of Dutch;
- advanced English (C1);
- resilience and commitment to the project;
- customer focus;
- customer orientation,