Head of Business Controls and Monitoring, Home Lending

Create your best future and join Westpac as a Head of Business Controls and Monitoring, Home Lending

What's the role?

Home Lending is one of Westpac's most significant businesses, helping Australians achieve home ownership and financial wellbeing. As Head of Business Controls, Monitoring, Home Lending, you will lead the First Line Risk agenda for one of Australia's largest home lending businesses and help shape how Westpac delivers strong customer outcomes, regulatory excellence and sustainable growth.

Reporting to the Divisional Head of BCM, Consumer, you'll set the strategic direction for First Line Risk, controls, monitoring and remediation across the end-to-end Home Lending Delivery Unit. You'll ensure risk management is embedded in how the business operates, balancing strong customer outcomes, commercial performance and regulatory obligations.

Operating at the intersection of business strategy and risk stewardship, you'll provide leadership across mortgage origination, assessment, fulfilment and servicing activities. You'll partner closely with senior leaders at Group Executive, Managing Director and COO level in Home Lending, Product, Risk, Compliance and Legal to proactively identify emerging risks, strengthen controls and drive sustainable uplift across the business.

This is an opportunity to lead a First Line Risk function in an evolving landscape in Australia. You will lead a high performing team of circa 30 people in a complex business area, influencing executive decision making and shaping the future resilience of Westpac's Home Lending Delivery Unit.

What do I need?

• Significant leadership experience within a First Line Risk function in banking and financial services with a strong preference in home lending / mortgage domain.
• Deep understanding of mortgages, lending operations, external risks in home lending and the regulatory environment governing Australian home lending.
• Demonstrated success leading business controls, risk management, monitoring, governance or remediation programs within a large and complex organisation.
• Proven ability to influence executive stakeholders at GM and Group Executive level, and drive accountability for risk ownership across the business.
• A track record of building high performing teams and embedding strong risk culture, customer outcomes and continuous improvement.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section. We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.