Country: United Kingdom
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
THE DIFFERENCE YOU MAKE
The Chief Information & Resiliency Officer area is looking for a Disaster Recovery Analyst based out of Unity Place, Milton Keynes.
Our Technology & Operations function provides the foundations upon which our business operates.
From our apps, online banking sites, branch systems and so on, we make sure our customers can bank with us 24 hours a day, 7 days a week.
We have an exciting opportunity to join the bank as a Disaster Recovery Analyst. The DR Analyst will support a Senior DR Analyst to drive the vision, direction and align Santander UK’s Disaster Recovery strategy and will ensure we continue to service our customers in the event of the unexpected. You will support the delivery of the DR strategy, and improvements to the DR testing. This will encompass both On and Off premise infrastructure and the corresponding Business Services.
Here you’ll leverage traditional best practices to optimise agility as part of Digital Transformation journeys within the organisation, supporting the delivery of effective service management through the definition and adoption of a governance practice that uses KPIs and metrics to track and measure the quality of service.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
- Supporting and delivering the overall DR strategy of multiple functional areas across Infrastructure and the CIO application teams.
- Identifying opportunities for automation, cost savings, and service quality improvement.
- Supporting operations to support existing infrastructure, applications and development of new solutions and tools to meet the requirements of the Disaster Recovery Agenda.
- Assisting and supporting in delivering the DR Strategy.
- Supporting the development of enterprise technology standards, governance processes and performance metrics to ensure that we meet our KPIs and add value to the enterprise
- Delivering DR testing for both on-prem and cloud-based services
- AWS infrastructure knowledge, including Resilience Hub and FIS
- Strong documentation skills with a high level of attention to detail
- Experience with ServiceNow and using AI tools to improve efficiency and automation
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
- Accountable for Resilience and Disaster Recovery testing (Required)
- Embed resilience and recovery testing at the heart of what we build and maintain (Required)
- Be a technology interface to BU stakeholders to ensure we have fit for purpose E2E recovery plans through testing (Required)
- Build and maintain effective repeatable plans and processes for On/Off Premise technology (Required)
- Supporting the delivery of DR plans and ensure we are within metrics governance of Santander (Required)
Languages
Hard Skills
- Can demonstrate a technical background or understanding of OS and Database Technologies (Preferred)
- An understanding of Disaster Recovery and resiliency techniques (Preferred)
Soft Skills
- Have an understanding of risk management framework (Preferred)
- Have an understanding of the Regulators Operational Resilience framework including the Important Business Services delivery (Preferred)
- Have worked in a service focused company (Preferred)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
- This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
- £500 annual cash allowance to spend on our great range of benefits.
- 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Share in Santander’s success by saving or investing in our share plans.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
- Competitive rewards that reflect the real impact you make and the value you bring.
- Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
- Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
- Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
- Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location(s).
Right to work in the UK
- All candidates must have the right to work in the UK to commence employment with Santander.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.